Returns

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RETURNS & EXCHANGES

Please contact Sweet Night Baby at support@sweetnightbaby.com for help with a return or exchange.
Sweet Night Baby is committed to your satisfaction. If you have any concerns about the condition of your merchandise, our team of service professionals will address your claim according to the following guidelines:

Manufacturer Defects
Sweet Night Baby guarantees 90 days of free service on merchandise with manufacturing defects. Please report any defects to Sweet Night Baby within 90 days of delivery. After 90 days, any applicable delivery and service fees will be charged to you. Upon receiving a claim, we will work with you to determine the appropriate course of action.

Important Notes:

REFUNDS
Cash and check payments will be refunded by check; refunds of check payments will be issued a minimum of 10 days after receipt of initial payment. Bankcard payments will be credited back to the bankcard from which original payment was made. If that card cannot be produced, you have the option of receiving a Sweet Night Baby credit in the refund amount. Refund amounts will be the original payment minus a $15 re-stocking fee.

Online Direct: Shipping
All Online Direct items are shipped directly from the manufacturer straight to your address. Charges authorized to your credit card at the time of sale will be processed immediately. Online Direct items are shipped via UPS or FedEx and Sweet Night Baby will provide you with a tracking number for your purchase once it has shipped. Online Direct merchandise cannot be picked up at local store or warehouse. Because items are shipped directly to your address, these items may require some assembly. Most orders typically arrive from the manufacturer within two weeks. Once the merchandise has shipped from the manufacturer, any order cancellations would fall under the terms and conditions of our Online Direct return policy.

Online Direct: Returns
Online Direct merchandise can be returned in the original condition within the first 30 days and receive a complete refund of the original purchase price, plus tax (original shipping charges are non-refundable).
To receive your refund:
1. Click Returns at the bottom of Sweet Night Baby's web page or call 1-828-367-6641 to receive a Return Authorization number and a Return UPS Shipping label.
2. Rewrap the merchandise safely in original packaging.
3. Attach the return UPS label to the package.
4. Take the package to a convenient UPS shipping store or site.
5. Someone from Sweet Night Baby will contact you to process your credit card or financing refund once the merchandise has arrived at the warehouse.
6. There is a $15 restocking fee.