On Your Credit Card
THE TRANSACTION WILL APPEAR ON YOUR CREDIT CARD STATEMENT AS “SATORI ONLINE STORES”
The product that you ordered will be shipped USPS, FedEx or UPS. Sweet Night Baby has a relationship directly with the manufacturers and will mostly have your product shipped from them directly. This saves shipping/freight costs that we are able to pass on.
Unable to Deliver Due to Size or Other Reason
Please measure the doorways, hallways and stairwells before placing your order. It is your responsibility to ensure that the delivery can be made, including making a delivery appointment within a reasonable time frame. If delivery cannot be made due to any of these restrictions, you will be responsible for outbound shipping (including promotional shipping) and any return shipping costs.
Damaged Shipping Policy
Any products damaged in transit will be replaced at our expense. For products that require a signature, the shipment must either be refused (for severe damage) or clearly marked as damaged on the delivery receipt when you sign for the shipment. Without marking the delivery receipt, we will have no recourse with the freight carriers.
Orders Refused on Delivery
If you refuse your order upon delivery (for reasons other than damage), you will be responsible for outbound shipping (including promotional shipping) and any return shipping costs. If you need to cancel or change your order, please contact us immediately before the item is shipped.