Refund Policy
Last updated: February 2026
1. Overview
Thank you for choosing Sweet Night Baby for your family's sleep support. We are committed to providing high-quality, personalised sleep coaching services. Please read our refund policy carefully before making a purchase.
2. Non-Refundable Services
Due to the personalised nature of our sleep coaching services and sleep plans, all purchases are non-refundable once the sleep plan has been delivered or support has begun.
Each sleep plan is custom-created based on your family's unique situation, your baby's age, temperament, and your parenting preferences. This personalised approach means that significant time and expertise is invested from the moment your plan is created.
3. What This Means for Each Service
Sleep Plan + Guidance
Non-refundable once the personalised sleep plan has been delivered to you.
1-Week Sleep Support
Non-refundable once the sleep plan has been delivered or daily support has begun, whichever comes first.
2-Week Sleep Support
Non-refundable once the sleep plan has been delivered or daily support has begun, whichever comes first.
4. Before You Purchase
We want you to feel confident before committing to a plan. That's why we offer:
- A free 15-minute consultation to discuss your baby's sleep and ask questions
- Clear descriptions of what each plan includes
- The opportunity to message us with any questions before purchasing
We encourage you to take advantage of the free consultation so you can make an informed decision about which plan is right for your family.
5. Exceptional Circumstances
If you believe there are exceptional circumstances regarding your purchase, please contact us. While we cannot guarantee a refund, we will review each case individually and do our best to find a fair resolution.
6. Contact
If you have any questions about this Refund Policy, please contact us at [email protected] or send us a message on WhatsApp.